FAQs
FAQs
Clear answers about the process, timing, and order guidelines.
What is the turnaround time?
There is a standard 2-week turnaround time. The timeline begins the exact day the order invoice is paid and the final digital artwork proof is approved.
What is the order minimum?
We have a standard minimum of 36 units per order/design. Single-run individual shirts are not printed.
When does an order officially start production?
Production begins once payment is made and mockups are approved. Once in production no order changes can be made.
What decoration methods are offered in-house?
Three specialized production departments offer custom screen printing including specialty textures, vibrant full-color heat transfers, and high-quality embroidery.
Is there assistance for custom packaging or kitting?
Yes! Through a specialized fulfillment program, gear can be stored, custom branded boxes built, multiple items kitted together, and drop shipped to clients or departments nationwide.
Do you offer design services?
We do not offer full custom design services and require final artwork files before production begins. Minor edits and simple artwork adjustments may be available for an additional fee on a case-by-case basis.
Is the graphic design work completely free?
Yes. Basic design layouts, vector file recreation, and artwork cleanup are entirely free.
How does the custom design process work?
Submit the artwork changes you would like to see. One of our design experts will input your requests and build a clean production-ready design for you.
Is a digital proof provided before printing?
Yes. Every design goes through the standard proofing process. A digital mockup detailing exact print dimensions and Pantone color codes must be approved prior to beginning production.
Can you fix a low-quality logo?
Yes. We offer professional logo vectorizing for an additional fee to turn blurry or low-quality artwork into clean, print-ready files. This service is separate from our free design templates and is reviewed on a case-by-case basis.
What are the minimum order requirements for production?
Screen printing and embroidery runs require a minimum of 36 units per design. This threshold ensures wholesale pricing.
Can different garment styles and sizes be mixed within a minimum run?
Yes. Apparel styles, colors, and sizes can be mixed as long as the exact same artwork, print size, and ink colors are used across the entire batch.
What is the standard turnaround timeline?
We have a standard 2 week turnaround time that begins on the date the order is paid and digital proof is approved.
Are customer provided goods accepted for decoration?
We do not accept customer garments for print orders. We have a wide selection of blanks customers can choose from.
Are you able to do rush orders with a strict deadline?
Rush orders may be available for an additional fee based on our current production schedule. Contact us with your order details to see if a rush turnaround is available.
General FAQs
Clear answers about the process, timing, and order guidelines.
What is the turnaround time?
There is a standard 2-week turnaround time. The timeline begins the exact day the order invoice is paid and the final digital artwork proof is approved.
What is the order minimum?
We have a standard minimum of 36 units per order/design. Single-run individual shirts are not printed.
When does an order officially start production?
Production begins once payment is made and mockups are approved. Once in production no order changes can be made.
What decoration methods are offered in-house?
Three specialized production departments offer custom screen printing including specialty textures, vibrant full-color heat transfers, and high-quality embroidery.
Is there assistance for custom packaging or kitting?
Yes! Through a specialized fulfillment program, gear can be stored, custom branded boxes built, multiple items kitted together, and drop shipped to clients or departments nationwide.
Do you offer design services?
We do not offer full custom design services and require final artwork files before production begins. Minor edits and simple artwork adjustments may be available for an additional fee on a case-by-case basis.
Free Design FAQs
Clear answers about the process, timing, and order guidelines.
Is the graphic design work completely free?
Yes. Basic design layouts, vector file recreation, and artwork cleanup are entirely free.
How does the custom design process work?
Submit the artwork changes you would like to see. One of our design experts will input your requests and build a clean production-ready design for you.
Is a digital proof provided before printing?
Yes. Every design goes through the standard proofing process. A digital mockup detailing exact print dimensions and Pantone color codes must be approved prior to beginning production.
Can you fix a low-quality logo?
Yes. We offer professional logo vectorizing for an additional fee to turn blurry or low-quality artwork into clean, print-ready files. This service is separate from our free design templates and is reviewed on a case-by-case basis.
Wholesale FAQs
Clear answers about the process, timing, and order guidelines.
What are the minimum order requirements for production?
Screen printing and embroidery runs require a minimum of 36 units per design. This threshold ensures wholesale pricing.
Can different garment styles and sizes be mixed within a minimum run?
Yes. Apparel styles, colors, and sizes can be mixed as long as the exact same artwork, print size, and ink colors are used across the entire batch.
What is the standard turnaround timeline?
We have a standard 2 week turnaround time that begins on the date the order is paid and digital proof is approved.
Are customer provided goods accepted for decoration?
We do not accept customer garments for print orders. We have a wide selection of blanks customers can choose from.
Are you able to do rush orders with a strict deadline?
Rush orders may be available for an additional fee based on our current production schedule. Contact us with your order details to see if a rush turnaround is available.